All items are sent by either 1st Class Recorded Delivery, Special Delivery or Courier Service to ensure your items reach you. We currently ship to the UK only.

Your parcel will be in plain packaging with no indication of its contents.
The return address will simply state

All orders received by 3pm will be despatched on the same day. Orders received after 3pm will be despatched the following working day. Delivery times are subject to Royal Mail, but usually take between 1 and 3 days.

Our postage and packaging charges are as follows:
First Class Recorded Delivery Charge £3.50.

We hope you will never need to return any goods, as we are very careful with the quality of the goods we supply.
If you have purchased a garment and it is unsuitable, you can return it for a full refund or exchange for a product of the same value.
Garments should be returned in their original wrapping with all labels and tags intact. We are unable to refund postage costs.
If you are uncertain please contact us, we are here to help.

If the item is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 14 days.

Please thoroughly clean all returned defective items and wrap them securely in a plastic bag.

If you are returning an item because it is defective, we will be happy to refund the cost of returning it to us.

Please send defective items to:

With Lush Lingerie, you can cancel an order within 7 days for a full refund.
If your order has already been despatched then you may return it to us for a refund, in this circumstance we will deduct the cost of shipping from your refund.

This returns policy does not affect your statutory rights.